All Systems Operational
Onshape CAD Service (https://cad.onshape.com) Operational
90 days ago
99.97 % uptime
Today
North America ? Operational
90 days ago
99.94 % uptime
Today
Western Europe ? Operational
90 days ago
99.98 % uptime
Today
Southeast Asia ? Operational
90 days ago
99.98 % uptime
Today
Australia ? Operational
90 days ago
99.98 % uptime
Today
Northeast Asia ? Operational
90 days ago
99.98 % uptime
Today
Company Website (https://www.onshape.com) Operational
Onshape App Store (https://appstore.onshape.com) Operational
Onshape Developer Portal (https://dev-portal.onshape.com) Operational
Onshape Support Service (https://onshape.zendesk.com) ? Operational
Onshape Community Forum (https://forum.onshape.com) Operational
Onshape Learning Center (https://learn.onshape.com/) ? Operational
Cloud Hosting Provider Operational
AWS Western Europe (eu-west-1) Operational
AWS Australia (ap-southeast-2) Operational
AWS Southeast Asia (ap-southeast-1) Operational
AWS Northeast Asia (ap-northeast-1) Operational
AWS North America (us-west-2) Operational
External Services Operational
External Email Service ? Operational
External Billing Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Mar 22, 2019

No incidents reported today.

Mar 21, 2019

No incidents reported.

Mar 20, 2019

No incidents reported.

Mar 19, 2019

No incidents reported.

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

No incidents reported.

Mar 14, 2019

No incidents reported.

Mar 13, 2019

No incidents reported.

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

No incidents reported.

Mar 9, 2019
Resolved - This incident has been resolved and the service is recovering.

The servers in North America were not able to reserve and open documents for a period of time. We are working with engineering to permanently resolve this issue. Many of you were presented with the error message "You are not allowed to access this document". The failure was not in access checking, but the opening itself. We will also try to improve this error message.

We apologize for the outage and will work to make sure this doesn't happen in the future.
Mar 9, 14:47 EST
Update - We are continuing to investigate the issue.
Mar 9, 14:19 EST
Investigating - We are currently investigating the issue.
Mar 9, 13:32 EST
Mar 8, 2019

No incidents reported.