All Systems Operational
Uptime over the past 90 days. View historical uptime.
Onshape CAD Service (https://cad.onshape.com) Operational
90 days ago
99.99 % uptime
Today
North America
Operational
90 days ago
99.98 % uptime
Today
Western Europe
Operational
90 days ago
99.98 % uptime
Today
Southeast Asia
Operational
90 days ago
99.99 % uptime
Today
Australia
Operational
90 days ago
99.99 % uptime
Today
Northeast Asia
Operational
90 days ago
99.99 % uptime
Today
Company Website (https://www.onshape.com) Operational
Onshape App Store (https://appstore.onshape.com) Operational
Onshape Developer Portal (https://dev-portal.onshape.com) Operational
Onshape Support Service (https://onshape.zendesk.com)
Operational
Onshape Community Forum (https://forum.onshape.com) Operational
Onshape Learning Center (https://learn.onshape.com/)
Operational
Cloud Hosting Provider Operational
AWS Western Europe (eu-west-1) Operational
AWS Australia (ap-southeast-2) Operational
AWS Southeast Asia (ap-southeast-1) Operational
AWS Northeast Asia (ap-northeast-1) Operational
AWS North America (us-west-2) Operational
External Services Operational
External Email Service
Operational
Stripe Billing Service
Operational
Zuora Billing Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 27, 2023

No incidents reported today.

Sep 26, 2023
Search results are delayed or not showing recent changes
Resolved - Reindexing of our search data completed at about 02:00 UTC today. Search functionality has returned to normal. We apologize for the extended period of reduced functionality.
Sep 26, 10:52 EDT
Update - We continue to see delays in the ability to search for newly created parts. We are currently processing a backlog of search indexing requests.
Sep 25, 12:33 EDT
Investigating - We are receiving reports of search results being delayed or incomplete. We are investigating this issue now.
Sep 25, 08:19 EDT
Sep 25, 2023
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Onshape is not responding
Resolved - This incident has been resolved. We will be implementing changes to prevent this situation from happening in the future.
Sep 22, 14:08 EDT
Monitoring - We have identified the issue and implemented a fix. We are monitoring and working on establishing a root cause.
Sep 22, 13:15 EDT
Investigating - We are investigating problems accessing Onshape.
Sep 22, 13:04 EDT
Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023
Delays importing and exporting documents in the North America region
Resolved - We are currently redirecting export and export requests to servers in Western Europe. This issue is resolved. We will resume North America imports and exports once the cloud provider issues resolve.
Sep 18, 17:45 EDT
Identified - The cloud provider networking issues from earlier are persisting and causing us to be unable to import / export documents in the North America region. We are working to mitigate this issue now.
Sep 18, 17:13 EDT
Degraded performance in North America
Resolved - The networking incident has been resolved.
Sep 18, 16:59 EDT
Identified - Our cloud provider is experiencing networking issues in their Oregon data center. This is currently presenting as performance issue with Onshape. This performance issue may extend to other regions outside the US. You may also experience some operation failures if this issue persists / expands.

We will post updates here as we learn more information.
Sep 18, 14:38 EDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

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