All Systems Operational
Onshape CAD Service (https://cad.onshape.com) Operational
90 days ago
99.96 % uptime
Today
North America ? Operational
90 days ago
99.94 % uptime
Today
Western Europe ? Operational
90 days ago
99.96 % uptime
Today
Southeast Asia ? Operational
90 days ago
99.96 % uptime
Today
Australia ? Operational
90 days ago
99.96 % uptime
Today
Northeast Asia ? Operational
90 days ago
99.96 % uptime
Today
Company Website (https://www.onshape.com) Operational
Onshape App Store (https://appstore.onshape.com) Operational
Onshape Developer Portal (https://dev-portal.onshape.com) Operational
Onshape Support Service (https://onshape.zendesk.com) ? Operational
Onshape Community Forum (https://forum.onshape.com) Operational
Onshape Learning Center (https://learn.onshape.com/) ? Operational
Cloud Hosting Provider Operational
AWS Western Europe (eu-west-1) Operational
AWS Australia (ap-southeast-2) Operational
AWS Southeast Asia (ap-southeast-1) Operational
AWS Northeast Asia (ap-northeast-1) Operational
AWS North America (us-west-2) Operational
External Services Operational
External Email Service ? Operational
External Billing Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 25, 2020

No incidents reported today.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Postmortem - Read details
Nov 18, 21:56 EST
Resolved - We determined the cause of the outage and have disabled it. Search should now be functional.
Nov 18, 14:59 EST
Update - We are continuing to investigate this issue.
Nov 18, 14:57 EST
Update - The search response times are still not acceptable. We are continuing to work on restoring full functionality.
Nov 18, 13:59 EST
Update - We are continuing to see delayed processing times for search queries which impacts multiple parts of the product. Our engineering teams are working on the issue.
Nov 18, 12:34 EST
Investigating - We are currently investigating this issue.
Nov 18, 11:36 EST
Resolved - Our monitoring shows that performance has improved with the addition of more resources. We will continue to investigate for possible causes for this momentary performance degradation.
Nov 18, 11:00 EST
Investigating - We are currently investigating this issue.
Nov 18, 10:50 EST
Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.