Increased latency in North America region

Incident Report for Onshape

Resolved

The North America region has been restored to full operation. We apologize for the disruption.

Posted Sep 21, 2016 - 23:45 EDT

Identified

We are seeing increased latency for many operations in the North America region. A failed internal service is causing the delays. We are restoring that service to full operation now, but the restoration may take an additional hour. We expect this to complete by 05:00 UTC.

Posted Sep 21, 2016 - 23:37 EDT