Unable to connect in Western Europe

Incident Report for Onshape

Resolved

From 5:59 UTC - 8:24 UTC a partial failure of a service in Western Europe caused many of our customers to not be able to open documents. This problem has been resolved. We apologize for the disruption and will improve our automated systems to be able to detect and handle this situation.

Posted Nov 08, 2018 - 03:39 EST

Investigating

We are receiving reports of problems accessing Onshape in Western Europe. We are investigating.

Posted Nov 08, 2018 - 03:17 EST

This incident affected: Onshape CAD Service (https://cad.onshape.com) (Western Europe).