Onshape company website down

Incident Report for Onshape

Resolved

Our website hosting provider has resolved the issue. Again, this only impacted our company website. The site for our CAD service, https://cad.onshape.com, was not impacted. Onshape customers are encouraged to bookmark https://cad.onshape.com and use it for accessing the service.

We apologize for any loss of productivity.

Posted Sep 06, 2018 - 07:45 EDT

Update

We are continuing to investigate this issue.

Posted Sep 06, 2018 - 04:43 EDT

Update

We are continuing to investigate this issue.

Posted Sep 06, 2018 - 04:38 EDT

Investigating

404 Expired Account Error on www.onshape.com

The hosting service used for our corporate website, www.onshape.com, is incorrectly reporting Expired Account errors. We are working with our provider to arrive at a prompt solution. Our CAD application, cad.onshape.com, is unaffected. You may log in and use Onshape by going directly to https://cad.onshape.com.

Posted Sep 06, 2018 - 04:35 EDT

This incident affected: Company Website (https://www.onshape.com).