Onshape is currently unavailable in North America

Incident Report for Onshape

Resolved

We are continuing to monitor the network issue, but it is full operational at this time.

Posted Aug 15, 2019 - 17:09 EDT

Update

We are continuing to monitor for any further issues.

Posted Aug 15, 2019 - 17:08 EDT

Monitoring

Our automated systems detected 2 widespread network outages between 4:09-4:16 EST and 4:40-4:42 EST in the North America region. We are working with our cloud provider to diagnose the root cause of the issue.

Posted Aug 15, 2019 - 16:56 EDT

Investigating

We are currently investigating an issue where users are seeing 'Onshape is currently unavailable'.

Posted Aug 15, 2019 - 16:44 EDT

This incident affected: Onshape CAD Service (https://cad.onshape.com) (North America).