Increased rate of document open failures in Western Europe region

Incident Report for Onshape

Resolved

We have resolved the current incident. We are working with engineering to prevent this from happening again.

Posted Feb 25, 2018 - 10:00 EST

Monitoring

We have resolved the current cause of the failures in euw1. We are currently working on understanding the root cause and will continue to closely monitor the health of the service.

Posted Feb 25, 2018 - 09:22 EST

Investigating

Our automated systems are reporting an increased rate of "document open" and "copy workspace" errors in the Western Europe region. We are investigating and will provide updates here.

Posted Feb 25, 2018 - 08:59 EST