Unable to open documents in US-West

Incident Report for Onshape

Resolved

This incident has been resolved.
Posted May 15, 2026 - 16:39 EDT

Update

We are continuing to monitor for any further issues.
Posted May 15, 2026 - 14:08 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 15, 2026 - 14:08 EDT

Investigating

We are receiving reports of documents being slow or unable to open in US-West. We are investigating and will provide an update within 30 minutes.
Posted May 15, 2026 - 14:00 EDT
This incident affected: Onshape CAD Service (https://cad.onshape.com) (North America, Western Europe, Southeast Asia, Australia, Northeast Asia).