Support ticket submission is silently failing

Incident Report for Onshape

Resolved

This incident has been resolved.

Posted Mar 31, 2022 - 17:10 EDT

Identified

Our in-product support ticket system is down. Support tickets that are filed are currently being lost. We are working on restoring this system as quickly as possible.

For urgent support issues, please send mail to support@onshape.com

We apologize for the inconvenience.

Posted Mar 31, 2022 - 17:06 EDT

This incident affected: Onshape Support Service (https://onshape.zendesk.com).