Unable to open documents in the North America region

Incident Report for Onshape

Resolved

This incident has been resolved. We are working with engineering to prevent this issue from happening again.

Posted Sep 20, 2020 - 10:16 EDT

Monitoring

A core coordination service took a fatal error. It has recovered and all services are now available. We are working with engineering to root cause the problem.

Posted Sep 20, 2020 - 10:02 EDT

Investigating

We are currently investigating this issue.

Posted Sep 20, 2020 - 09:48 EDT

This incident affected: Onshape CAD Service (https://cad.onshape.com) (North America).