Connection errors in North America and Western Europe

Incident Report for Onshape

Resolved

The failing services have been located and disabled. We are investigating what was the cause of the failure. We apologize for the disruption.
Posted Mar 01, 2018 - 09:17 EST

Investigating

We are seeing increased error rates in the Western Europe region. We are investigating and will post updates here.
Posted Mar 01, 2018 - 08:34 EST

Monitoring

The connectivity issue has resolved in both regions. We are investigating the issue.
Posted Mar 01, 2018 - 08:01 EST

Investigating

Our automated systems are reporting connection errors in both the North America and Western Europe regions.
Posted Mar 01, 2018 - 07:52 EST