Performance issues in Northeast Asia region

Incident Report for Onshape

Resolved

This incident has been resolved. An issue with our auto-scaling service has been identified and our engineering team is investigating it. We have mitigating controls in place.
Posted May 21, 2026 - 21:13 EDT

Monitoring

A fix has been implemented in both the Northeast Asia and Southeast Asia regions and we are monitoring the performance of the service.
Posted May 21, 2026 - 20:46 EDT

Investigating

Our automated alerts are reporting performance degradation in the Northeast Asia region. We are investigating.
Posted May 21, 2026 - 20:27 EDT
This incident affected: Onshape CAD Service (https://cad.onshape.com) (Northeast Asia).
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