High rate of authentication errors

Incident Report for Onshape

Resolved

This incident has been resolved.

Posted about 1 month ago. Jan 21, 2019 - 10:37 EST

Update

We are continuing to investigate this issue.

Posted about 1 month ago. Jan 21, 2019 - 10:37 EST

Update

We have replaced the faulty services and all error rates have returned to normal. We will work with engineering to understand why this occurred.

Posted about 1 month ago. Jan 21, 2019 - 10:36 EST

Investigating

Our automated systems are reporting a high rate of authentication errors. We are investigating and will post updates here soon.

Posted about 1 month ago. Jan 21, 2019 - 09:07 EST

This incident affected: Onshape CAD Service (https://cad.onshape.com) (North America).