Increased error rates and decreased performance in Australia region

Incident Report for Onshape

Resolved

This incident has been resolved.
Posted Jul 29, 2026 - 22:20 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 29, 2026 - 21:41 EDT

Investigating

Our automated monitors reported an increase in error rate and a decrease in performance in the Australia region starting at 23:02 UTC. Our operations team has identified an issue and is deploying a fix now.
Posted Jul 29, 2026 - 21:10 EDT
This incident affected: Onshape CAD Service (https://cad.onshape.com) (Australia).