Unable to open documents in the North America region

Incident Report for Onshape

Resolved

This incident has been resolved. An operational error occurred when deploying a new software release. This was corrected in 3 minutes. We will improve our automation to prevent this from happening in the future.

Posted Jul 30, 2019 - 17:47 EDT

Update

We are seeing this problem other regions now although North America has recovered.

Posted Jul 30, 2019 - 17:39 EDT

Investigating

Our automated systems are reporting failures when opening documents in the North America region. We are resolving this issue now.

Posted Jul 30, 2019 - 17:34 EDT

This incident affected: Onshape CAD Service (https://cad.onshape.com) (North America, Western Europe, Southeast Asia, Australia, Northeast Asia).