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Incident Report for Onshape

Resolved

We have resolved the primary issue that was causing the connection failures and the subsequent performance issues. If you are still having issues, please open a support ticket and we will investigate right away. We apologize for the disruption of your work.

Posted Oct 31, 2024 - 19:36 EDT

Identified

We are continuing to see problems with specific documents. We are working on restoring access to these documents as quickly as possible.

Posted Oct 31, 2024 - 17:57 EDT

Monitoring

We have implemented a fix and are monitoring the results.

Posted Oct 31, 2024 - 17:24 EDT

Investigating

Our automated systems are reporting unable to connect to Onshape. We are investigating.

Posted Oct 31, 2024 - 17:14 EDT

This incident affected: Onshape CAD Service (https://cad.onshape.com) (North America, Western Europe, Southeast Asia, Australia, Northeast Asia).