Onshape is not responding

Incident Report for Onshape

Resolved

This incident has been resolved. We experienced multiple database failures in one of our primary database clusters that took Onshape offline for about 8 minutes starting at 17:06 UTC today. No data was lost. The operations and site reliability teams have identified the issue and are engineering changes to prevent this from happening again. We apologize for the disruption.

Posted Feb 07, 2023 - 21:07 EST

Monitoring

The service has recovered. We are monitoring and working to prevent the issue from happening again.

Posted Feb 07, 2023 - 12:14 EST

Investigating

Automated systems are reporting that Onshape is not responding. We are investigating this now.

Posted Feb 07, 2023 - 12:13 EST

This incident affected: Onshape CAD Service (https://cad.onshape.com) (North America, Western Europe, Southeast Asia, Australia, Northeast Asia).