Unable to open documents in the North America region

Incident Report for Onshape

Resolved

On of the servers comprising the service encountered some difficulties. It has been removed from the pool and the service has recovered. We will investigate to see if we can find a root cause for the problem.

Posted Sep 18, 2018 - 06:48 EDT

Investigating

Our automated systems are reporting failures opening documents for some users. We are investigating.

Posted Sep 18, 2018 - 06:42 EDT

This incident affected: Onshape CAD Service (https://cad.onshape.com) (North America).