Failure to open some documents

Incident Report for Onshape

Resolved

Engineering has implemented a fix and we deployed it to the production environment this evening. Initial testing shows that the problem has been fixed. We apologize for any lost productivity.

Posted Jan 17, 2022 - 22:41 EST

Identified

Our engineering team has identified an issue where a very small number of documents are getting stuck. This appears to be a regression introduced in our 1.141 release last week. Our engineering team is working on a fix now.

Posted Jan 17, 2022 - 14:24 EST

Investigating

Our automated systems are reporting a small number of documents that are failing to open. We are currently investigating this issue.

Posted Jan 17, 2022 - 13:28 EST

This incident affected: Onshape CAD Service (https://cad.onshape.com) (North America, Western Europe, Southeast Asia, Australia, Northeast Asia).