Onshape is unable to send email

Incident Report for Onshape

Resolved

This incident has been resolved.

Posted May 23, 2023 - 21:03 EDT

Monitoring

Email delivery has been resumed. Any emails that were generated by the Onshape product from about 19:50 - 20:05 UTC were not delivered.

Posted May 23, 2023 - 16:32 EDT

Identified

Onshape is currently unable to send email through our email provider. Account signups cannot be completed until this has been resolved.

Posted May 23, 2023 - 16:03 EDT

This incident affected: External Services (External Email Service).