Degraded performance in the Australia region

Incident Report for Onshape

Resolved

This incident has been resolved.

Posted Jan 23, 2020 - 05:36 EST

Monitoring

AWS continues to troubleshoot the problem. Our automated systems are currently showing that Onshape in the Australia region is working well, but the AWS problems could potentially impact performance.

Posted Jan 22, 2020 - 22:34 EST

Identified

Our cloud provider is experiencing a problem in our Australia region which is preventing us from providing our normal level of compute power in that region. We will provide updates here as we receive them from AWS.

Posted Jan 22, 2020 - 19:54 EST

This incident affected: Onshape CAD Service (https://cad.onshape.com) (Australia).